Exchanges and Returns
Exchanges and Returns
More to Love accepts returns (only for non-compliant / defective goods) or size changes no later than 14 days from the date of receipt of the order.The items must be returned at the expense of the purchaser to the address of origin of the goods, except otherwise agreed in writing by More to Love, except that the garment is non-compliant / defective.
In the event that the garment is non-compliant / defective, the costs will be borne by More to Love. For multiple orders, More to Love may provide one or more addresses depending on whether the garments received come from the same supplier or from different suppliers. More to Love makes refunds for the entire amount of the purchase amount only and exclusively in the event of clear evidence that the goods received are not compliant / defective. More to Love will ask the customer to send by email photos of the garment received highlighting its defects / non-compliance.
Both for the return and for the change of size, the garment must be returned in a perfect state of conservation, which includes the original packaging / case and label, they must not be washed, worn, free of odors / perfumes or damaged in any way. The items must be adequately packed with the same packaging received or alternatively with a similar and compliant packaging for the transport of the same. Should at least one of the points listed above fail to be respected, More to Love reserves the right not to accept any return / request for size change.Both returns and size changes take about 60 days from the date of receipt of the order
Underwear and swimwear cannot be returned and size changes are not provided.
How do i return an item?
1 - Contact our customer service at email@example.com for your return
2 - Our customer service will contact you to solve the problem as soon as possible
3- You will be provided with a return address
4- You will be contacted again by our customer service as soon as the package is received to find the best solution together
5- It normally takes 20 to 30 days to receive your return in the warehouse of origin of the goods.
For any other questions and clarifications, do not hesitate to contact us at firstname.lastname@example.org